Frequently asked questions about home rental

Our rental service is open to everyone, both private individuals and resellers and professionals in the sector.

You can rent our products by booking through the website, or by contacting us by phone on the free phone number 800.801.808 or on 06.92.93.93.43 from a mobile phone.

Deliveries are carried out in person by our technicians, always by appointment, or by Express Courier for remote areas. We usually manage to deliver within the same working day, including Saturday morning.

Home delivery and collection have a variable cost depending on the area, starting from €30.

No, all our aids are rented without any security deposit, with the exception of mobility scooters and electric wheelchairs, for which at checkout you can choose between accidental damage insurance or a security deposit that is refunded at the end of the rental period.

Our devices are designed and built for home use, so they are intended for patients of all kinds. In addition, the operator who comes to deliver the device will explain how it works to the patient. Inside the packaging, you will always find the instruction leaflet in Italian.

We only deliver aids certified as Medical Devices by the Ministry of Health, and at the end of each rental period the aid is checked by our technical staff, cleaned and disinfected. Furthermore, all our products are designed and built for home use, making them highly functional and extremely simple to use.

In the event of a malfunction, please contact us immediately so that we can arrange a replacement of the item as soon as possible.

We accept all major credit cards, PayPal and bank transfer.

To receive an invoice valid for claiming the full amount as a tax deduction, please remember to provide your tax identification number to the operator or to enter it during the registration process.

If you are wondering which wheelchair to choose, consult our guide how to choose the right wheelchair

We have a large fleet of wheelchairs suitable for all needs. To see all the types of wheelchairs available, click here

We have wheelchairs with seats in various sizes, but to rent the wheelchair in the correct size it will be sufficient to indicate the patient’s height and weight when placing the order.

A medium-sized wheelchair, suitable for adult patients of average build (1.75 m x 80 kg), has a maximum width of approximately 70 cm. If your lift door is narrower than this, you will need to rent the narrow-passage wheelchair model.

All our wheelchairs can be folded with a simple movement of the seat, so that they can easily be loaded into a car and stored at home without taking up space.

As they are fitted with flip-up armrests, you can help the patient get out of the wheelchair by raising both side armrests and sliding them sideways off the seat. This feature is very important as it also allows patients with limited mobility to use our wheelchairs.

All our wheelchairs can be used equally well indoors or outdoors. For indoor use, however, we do advise you to consider the presence of very narrow spaces, small doors or small lifts and to inform our operator, so that we can deliver the aid in the right size.

As standard, the wheelchair is supplied with simple footrest platforms. On request, however, these can be replaced with leg-rest supports, which are necessary in cases where the patient needs to keep one or both legs extended. This accessory has no extra cost.