VemRent Rome Privacy Policy

Last updated: June 14, 2026

The VemRent Rome privacy policy below describes how personal data is collected and processed for users who visit www.vemrent.com (the “Website”) and who use the mobility aid rental, transfer, and booking services offered through the Website. This notice is provided in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree No. 196/2003 as amended by Legislative Decree No. 101/2018 (“Privacy Code”). As part of our commitment to mobility aid rental rome data protection, we strive to handle all customer information with the highest standards of care and transparency.

1. Data Controller

Gruppo Giglio S.r.l.
Via Novafeltria 22 – 00132 Roma (RM), Italia
P.IVA / C.F.: IT13140231005
Email: info@vemrent.com

The Data Controller has not appointed a Data Protection Officer (DPO). For any inquiry regarding the processing of personal data, please write to the email address listed above.

2. Categories of Data Collected

The Website may process the following categories of personal data:

• Personal and contact details: first name, last name, email address, phone number, delivery address or accommodation details, provided when making a reservation, requesting a quote, or seeking assistance.
• Order and payment data: rental details, amounts, and information required to complete the transaction. Payment card data is processed directly by our payment service providers (Stripe, PayPal) and is never stored by the Data Controller.
• Browsing data: IP address, browser and device type, pages visited, date and time of access, collected via cookies and similar technologies (see Cookie Policy).
• Communication data: content exchanged via the support chat, WhatsApp, contact forms, or email.

3. Purposes and Legal Bases for Processing

4. How We Process Your Data

Data is processed using electronic systems and, where necessary, paper-based tools, with appropriate technical and organizational measures in place to ensure security and confidentiality and to prevent unauthorized access, loss, or disclosure. Understanding how does vemrent protect customer information italy is straightforward: processing is carried out by the Data Controller and by authorized, trained personnel in accordance with Art. 29 GDPR.

5. Data Recipients

Data may be shared with parties acting as Data Processors under Art. 28 GDPR or as independent Data Controllers, including:

• Website hosting and infrastructure provider;
• payment service providers (Stripe Payments Europe Ltd., PayPal (Europe) S.à r.l.);
• statistical analysis and marketing tool providers (Google, Meta) — subject to prior consent;
• chat and support service providers (Tawk.to, Intercom) and WhatsApp messaging (Meta);
• Website translation service provider (GTranslate);
• consultants, professionals, and firms handling accounting, tax, legal, and logistics activities;
• public authorities, where required by law.

An up-to-date list of Data Processors is available upon request by writing to info@vemrent.com. Data is not subject to general disclosure.

6. International Data Transfers

Some of the providers listed above (in particular Google LLC, Meta Platforms Inc., and other US-based services) may process data in countries outside the European Union. In such cases, transfers are carried out on the basis of adequate safeguards under Chapter V of the GDPR, such as the adequacy decision relating to the EU-U.S. Data Privacy Framework and/or the Standard Contractual Clauses (SCCs) approved by the European Commission, supplemented where appropriate by additional measures. A copy of the applicable safeguards may be requested from the Data Controller.

7. Data Retention Periods

• Contract, order, and billing data: for the duration of the relationship and for 10 years to meet tax and legal obligations.
• Contact details and communications: for as long as necessary to fulfill the request and manage any subsequent relationship.
• Cookie data: in accordance with the retention periods set out in the Cookie Policy. Cookie consent is retained for up to 6 months, unless withdrawn earlier.

8. Nature of Data Provision

Providing data for contractual and legal purposes is mandatory: failure to provide it will prevent the contract from being entered into or performed. Providing data for statistical and marketing purposes is optional, and any refusal will not affect your ability to use the Website’s services. This reflects our wheelchair rental rome privacy conditions, which ensure that our customers’ accessibility needs and service choices remain entirely separate from optional data uses.

9. Your Privacy Rights

As a data subject, under Articles 15–22 of the GDPR, you have the right to:

• access your personal data and obtain a copy of it;
• request correction, updating, or completion of your data;
• request erasure (“right to be forgotten”) where applicable;
• request restriction of processing;
• object to processing based on legitimate interest;
• obtain data portability;
• withdraw consent at any time, without affecting the lawfulness of processing carried out before such withdrawal.

Requests should be submitted to info@vemrent.com. You also have the right to lodge a complaint with the competent supervisory authority (in Italy, the Garante per la protezione dei dati personali – www.gpdp.it).

10. Cookies

The Website uses cookies and similar technologies. For full vemrent rome gdpr compliance details regarding cookie categories, specific cookies used, and consent management options, please refer to our Cookie Policy. You may update your preferences at any time through the Cookie Preferences panel.

11. Changes to This Privacy Policy

The Data Controller reserves the right to modify or update this privacy policy, including in response to changes in applicable law. Any changes will be published on this page with the updated date indicated.