{"id":15443,"date":"2026-08-02T22:35:06","date_gmt":"2026-08-02T20:35:06","guid":{"rendered":"https:\/\/www.vemrent.com\/frequently-asked-questions-faq\/"},"modified":"2026-08-02T22:35:06","modified_gmt":"2026-08-02T20:35:06","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/www.vemrent.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ) \u2013 VemRent Home Rental Service"},"content":{"rendered":"  <div id=\"page-header-715520919\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-top flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Frequently asked questions about home rental          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" aria-label=\"Breadcrumb\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-715520919 .page-title-inner {\n  min-height: 0px;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n<p>If you can&#8217;t find an answer to your question, contact our customer service on the <strong>free phone number 800.801.808<\/strong> or on <strong>06.92.93.93.43 from a mobile phone<\/strong>, or alternatively send us a message <a href=\"https:\/\/www.vemrent.com\/en\/vemrent-rome-contact-information\/\"><strong>using the contact form<\/strong><\/a><\/p>\n<div class=\"row\"  id=\"row-56328630\">\n\n\t<div id=\"col-721558238\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>GENERAL<\/h3>\n<div style=\"background-color: #ecf9ff; padding: 20px;\">\n<div class=\"accordion\">\n\t<div id=\"accordion-319694523\" class=\"accordion-item\">\n\t\t<a id=\"accordion-319694523-label\" class=\"accordion-title plain\" href=\"#accordion-item-who-can-rent?\" aria-expanded=\"false\" aria-controls=\"accordion-319694523-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Who can rent?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-319694523-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-319694523-label\">\n\t\t\t\n<p>Our rental service is open to everyone, both private individuals and resellers and professionals in the sector.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2446636336\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2446636336-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-book-a-rental?\" aria-expanded=\"false\" aria-controls=\"accordion-2446636336-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I book a rental?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2446636336-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2446636336-label\">\n\t\t\t\n<p>You can rent our products by booking through the website, or by contacting us by phone on the <strong>free phone number 800.801.808 or on 06.92.93.93.43<\/strong> from a mobile phone.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4160780056\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4160780056-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-delivery-of-the-aids-take?\" aria-expanded=\"false\" aria-controls=\"accordion-4160780056-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does delivery of the aids take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4160780056-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4160780056-label\">\n\t\t\t\n<p>Deliveries are carried out in person by our technicians, always by appointment, or by Express Courier for remote areas. We usually manage to deliver within the same working day, including Saturday morning.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2933604032\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2933604032-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-a-cost-for-home-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-2933604032-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a cost for home delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2933604032-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2933604032-label\">\n\t\t\t\n<p>Home delivery and collection have a variable cost depending on the area, starting from \u20ac30.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2629444926\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2629444926-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-a-deposit-required-for-the-rented-aid?\" aria-expanded=\"false\" aria-controls=\"accordion-2629444926-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is a deposit required for the rented aid?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2629444926-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2629444926-label\">\n\t\t\t\n<p>No, all our aids are rented without any security deposit, with the exception of mobility scooters and electric wheelchairs, for which at checkout you can choose between accidental damage insurance or a security deposit that is refunded at the end of the rental period.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-847944603\" class=\"accordion-item\">\n\t\t<a id=\"accordion-847944603-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-the-devices-easy-to-use?\" aria-expanded=\"false\" aria-controls=\"accordion-847944603-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the devices easy to use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-847944603-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-847944603-label\">\n\t\t\t\n<p>Our devices are designed and built for home use, so they are intended for patients of all kinds. In addition, the operator who comes to deliver the device will explain how it works to the patient. Inside the packaging, you will always find the instruction leaflet in Italian.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2255864146\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2255864146-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-your-aids-safe?\" aria-expanded=\"false\" aria-controls=\"accordion-2255864146-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your aids safe?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2255864146-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2255864146-label\">\n\t\t\t\n<p>We only deliver aids certified as Medical Devices by the Ministry of Health, and at the end of each rental period the aid is checked by our technical staff, cleaned and disinfected. Furthermore, all our products are designed and built for home use, making them highly functional and extremely simple to use.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2505924351\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2505924351-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-in-the-event-of-a-fault-with-the-aids-or-devices?\" aria-expanded=\"false\" aria-controls=\"accordion-2505924351-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens in the event of a fault with the aids or devices?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2505924351-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2505924351-label\">\n\t\t\t\n<p>In the event of a malfunction, please contact us immediately so that we can arrange a replacement of the item as soon as possible.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1633067955\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1633067955-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-pay-for-the-rental?\" aria-expanded=\"false\" aria-controls=\"accordion-1633067955-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I pay for the rental?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1633067955-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1633067955-label\">\n\t\t\t\n<p>We accept all major credit cards, PayPal and bank transfer.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1265791914\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1265791914-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-the-expense-be-claimed-as-a-tax-deduction?\" aria-expanded=\"false\" aria-controls=\"accordion-1265791914-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can the expense be claimed as a tax deduction?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1265791914-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1265791914-label\">\n\t\t\t\n<p>To receive an invoice valid for claiming the full amount as a tax deduction, please remember to provide your tax identification number to the operator or to enter it during the registration process.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<\/p><\/div>\n<h3>WHEELCHAIR RENTAL FAQ<\/h3>\n<div style=\"background-color:rgb(236, 249, 255);padding:20px\">\n<div class=\"accordion\">\n\t<div id=\"accordion-1907276442\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1907276442-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-choose-the-right-wheelchair?\" aria-expanded=\"false\" aria-controls=\"accordion-1907276442-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I choose the right wheelchair?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1907276442-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1907276442-label\">\n\t\t\t\n<p>If you are wondering which wheelchair to choose, consult our guide <a href=\"\/come-scegliere-la-giusta-carrozzina\">how to choose the right wheelchair<\/a><\/p>\n[accordion-item_inner title=&#8221;What types of wheelchairs do you provide?&#8221;]\n[\/accordion-item_inner]\n<p>We have a large fleet of wheelchairs suitable for all needs. To see all the types of wheelchairs available, <a href=\"\/?product_cat=noleggio-carrozzine-manuali\">click here<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2650537237\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2650537237-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-the-wheelchairs-come-in-different-sizes?\" aria-expanded=\"false\" aria-controls=\"accordion-2650537237-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do the wheelchairs come in different sizes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2650537237-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2650537237-label\">\n\t\t\t\n<p>We have wheelchairs with seats in various sizes, but to rent the wheelchair in the correct size it will be sufficient to indicate the patient&#8217;s height and weight when placing the order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3546216625\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3546216625-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-the-wheelchair-fit-in-the-lift?\" aria-expanded=\"false\" aria-controls=\"accordion-3546216625-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will the wheelchair fit in the lift?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3546216625-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3546216625-label\">\n\t\t\t\n<p>A medium-sized wheelchair, suitable for adult patients of average build (1.75 m x 80 kg), has a maximum width of approximately 70 cm. If your lift door is narrower than this, you will need to rent the <a href=\"\/noleggio-carrozzina-slim\">narrow-passage wheelchair<\/a> model.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2779502843\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2779502843-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-load-the-wheelchair-into-a-car?\" aria-expanded=\"false\" aria-controls=\"accordion-2779502843-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I load the wheelchair into a car?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2779502843-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2779502843-label\">\n\t\t\t\n<p>All our wheelchairs can be folded with a simple movement of the seat, so that they can easily be loaded into a car and stored at home without taking up space.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-926057458\" class=\"accordion-item\">\n\t\t<a id=\"accordion-926057458-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-help-the-patient-get-out-of-the-wheelchair-without-making-them-stand-up?\" aria-expanded=\"false\" aria-controls=\"accordion-926057458-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I help the patient get out of the wheelchair without making them stand up?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-926057458-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-926057458-label\">\n\t\t\t\n<p>As they are fitted with flip-up armrests, you can help the patient get out of the wheelchair by raising both side armrests and sliding them sideways off the seat. This feature is very important as it also allows patients with limited mobility to use our wheelchairs.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2935785992\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2935785992-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-your-wheelchairs-better-suited-to-indoor-or-outdoor-use?\" aria-expanded=\"false\" aria-controls=\"accordion-2935785992-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your wheelchairs better suited to indoor or outdoor use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2935785992-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2935785992-label\">\n\t\t\t\n<p>All our wheelchairs can be used equally well indoors or outdoors. For indoor use, however, we do advise you to consider the presence of very narrow spaces, small doors or small lifts and to inform our operator, so that we can deliver the aid in the right size.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2798857168\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2798857168-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-a-footrest-included?\" aria-expanded=\"false\" aria-controls=\"accordion-2798857168-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is a footrest included?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2798857168-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2798857168-label\">\n\t\t\t\n<p>As standard, the wheelchair is supplied with simple footrest platforms. On request, however, these can be replaced with leg-rest supports, which are necessary in cases where the patient needs to keep one or both legs extended. This accessory has no extra cost.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<\/p><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you can&#8217;t find an answer to your question, contact our customer service on the free phone number 800.801.808 or on 06.92.93.93.43 from a mobile phone, or alternatively send us a message using the contact form<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-right-sidebar.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15443","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VemRent FAQ \u2013 Frequently Asked Questions About Our Service<\/title>\n<meta name=\"description\" content=\"Find answers to the most common questions about VemRent&#039;s mobility-aid home rental service in Rome. 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