If you do not find an answer to your question, please contact our customer service at free toll free 800.801.808 or to from the cellular network, or alternatively send us a message through the appropriate form


Who can rent?

Our rental service is open to everyone, both private individuals and retailers and professionals in the sector.

How can I book a rental?

It is possible to rent our articles by contacting us by phone at free toll-free 800.801.808 or from a cellular network; alternatively by filling out the appropriate form by clicking here, or if you prefer, by making a reservation directly from the site.

How long are the aids delivered?

Deliveries are made by our technicians in person, always by appointment, or by Corriere Espresso for remote areas. Usually we can deliver within the workday, including Saturday morning.

Does home delivery cost?

Home delivery does not have additional costs, but is included in the rental rate.

Is there a deposit to be paid for the rented aid?

No, all our aids are rented without any type of security deposit.

Are the appliances easy to use?

Our devices are designed and manufactured for home use, so their use is designed for patients of all kinds. In addition, the operator who will deliver the appliance will be responsible for teaching its operation to the patient. Inside the package, however, you will always find the brochure with instructions for use, in Italian.

Are your aids safe?

We only deliver certified aids such as Medical Devices from the Ministry of Health and at each term of a rental the aid is checked by our technical staff, cleaned and disinfected. In addition, all our items are designed and designed for home use, therefore very functional and very easy to use.

What happens in cases of damage to aids or devices?

In case of malfunctions, please contact us immediately so that we can arrange a replacement of the item as soon as possible.

How can I pay the rental?

If the booking of the rented item is made by telephone, you can pay the due directly to the delivery, in cash, to our technician. If the order is instead carried out independently by the site, it is possible to make the payment also through the major Credit Cards, PayPal, Advance Bank Transfer and Cash on Delivery. In case of extension of the rental period, the difference can be paid together with the withdrawal.

Is it possible to deduct the tax fiscally?

To issue an invoice, valid for the tax deduction of the entire amount, remember to communicate the tax code to the operator or enter it during registration.


How to choose the right wheelchair?

If you ask yourself which wheelchair to choose, consult our guide how to choose the right wheelchair

We have a large wheelchair park, suitable for all needs. To see all the types of wheelchairs available, click here

Do the wheelchairs have the measurements?

We have wheelchairs with seats of different sizes, but to rent the wheelchair the correct size will be sufficient to indicate when ordering height and weight of the patient.

Does the wheelchair enter the lift?

A medium-sized wheelchair, suitable for adult patients of medium size (1,75cm x 80Kg), have a maximum overall width of about 70 cm. If your lift has the narrowest door of this size you will need to rent the model of wheelchair for narrow passages

How do I load the wheelchair in the car?

All our wheelchairs can be closed by a simple movement of the seat, so you can easily be loaded in the car and stored at home without taking up space.

Can I get the patient off the wheelchair without letting him get up on his legs?

Being equipped with elevated armrests, it is possible to bring the patient down from the wheelchair by lifting the two side armrests and sliding it sideways on the seat. This feature is very important because it also allows patients with reduced mobility to use our wheelchairs.

Are your wheelchairs more suitable for indoor or outdoor environments?

All our wheelchairs can be used indiscriminately for indoor or outdoor environments. In the case of indoor environments, however, the advice we give you is to consider the presence of very small rooms, doors or very small lifts and communicate them to our operator, so as to deliver the aid of the right measure.

Is the footrest platform included?

A wheelchair equipped with simple footrests is supplied as standard. On request, however, they can be replaced with support bars, necessary in those cases where the patient needs to keep one of the legs (or both) extended. The accessory has no extra costs.


Does magnetic therapy have any side effects?

Magnetotherapy is a healthy, non-harmful and non-toxic therapy. To date, there are no published studies reporting a list of recognized side effects

How long should magnet therapy be done?

Magnetotherapy is a therapy that brings its benefits in the medium to long term, especially in the case of applications on large body parts, such as the pelvis or the femur. We always recommend therapies with a minimum duration of 20 days for the smaller parts such as the scaphoid, the hallux valgus or the wrist, but it will also be necessary to reach up to 40 or more days for fractures of larger bones and pathologies in progress. acute

How long must each magnetic therapy session last?

To carry out a cycle of appropriate magnetic therapy sessions, it is advisable to have sessions of not less than 2 consecutive hours, up to a maximum of 8 hours. This information, together with the number of necessary days of therapy, is generally given directly by the doctor who prescribes the device, but if necessary it will be our technician to give you the appropriate indications

Is magnetotherapy painful?

Absolutely not! During magnetotherapy applications, nothing is ever felt.

Can I also do magnetic therapy with plaster or with a brace?

Magnetotherapy, emitting electromagnetic fields, is able to treat limbs and parts of the body even if still bandaged, covered with plaster or a brace. Our technician will program the machine with a higher emission power, in order to generate a deeper magnetic field

I have to rent a magnetotherapy. What kind of device do I need?

To run a cycle of magnetotherapy safely and effectively, you need a device for Low frequency CEMP magnetotherapy, which is certified by the Ministry of Health as a medical device, and home-based, so as to turn it on simply with a few clicks

Do magnetic therapy devices go to power or batteries?

VEM has both current and battery-powered devices. Both are low-frequency CEMP magnetotherapy devices, but with the difference that these can also be used outside the home, guaranteeing an autonomy of 3 hours. Contact us for more information about it

Which magnetotherapy device do you supply?

VEM supplies only low-frequency CEMP devices, certified as Medical Devices by the Ministry of Health, portable and easy to use for the user. The device, programmed according to the type of therapy to be done, is equipped with the most suitable accessory for the therapy to be performed (radiating band, pair of solenoids with cap, pad) and also has two high power channels in so that in case of need it can be used on two parts of the body at the same time

Are there cases in which magnetotherapy is not recommended?

Although magnetotherapy is a healthy therapy and evidence of side effects, it is not recommended for use in pregnancy and breastfeeding, juvenile diabetes, viral infections in the acute phase, mycosis, in patients with peacemaker or with cardiovascular disease, in case of patients with ongoing tumor processes, or in cases of hyperthyroidism


Kinetec: what is it for?
Knee and hip kinetec is a tool that allows passive knee rehabilitation at home or in the hospital, even in the immediate post-operative period, taking advantage of all the advantages of CPM (Contine Passive Motion)

Kinetec: when to use it?
It is the doctor or the orthopaedist who prescribe the use of kinetec, in cases where they deem it appropriate to have the patient do the passive rehabilitation of the limb.

How is kinetec used for the knee?
Once you know how it works, its use is quite simple. However, how to use the kinetec or how to adjust the kinetec at best may not be so intuitive and it is therefore necessary the initial intervention of one of our technicians who will program the device and install it adjusting it according to the patient's physical needs.

Is kinetec specific for what I have to treat?
All Kinetecs for the knee and hip are specific tools for passive limb rehabilitation.