Frequently asked questions about home rental
If you do not find an answer to your question, please contact our customer service at free toll free 800.801.808 or to 06.92.93.93.43 from the cellular network, or alternatively send us a message using the appropriate form
Our rental service is open to everyone, both private individuals and retailers and professionals in the sector.
It is possible to rent our articles by contacting us by phone at free toll-free 800.801.808 or 06.92.93.93.43 from a cellular network; alternatively by filling out the appropriate form by clicking here, or if you prefer, by making a reservation directly from the site.
Deliveries are made by our technicians in person, always by appointment, or by Corriere Espresso for remote areas. Usually we can deliver within the workday, including Saturday morning.
Home delivery does not have additional costs, but is included in the rental rate.
No, all our aids are rented without any type of security deposit.
Ours are devices designed and manufactured for home use, so their use is designed for patients of all types. Furthermore, the operator who will come to deliver the device will teach the patient how to operate it. Inside the package, however, you will always find the brochure with the instructions for use, in Italian.
We only deliver aids certified as Medical Devices by the Ministry of Health and at each term of a rental the aid is checked by our technical staff, cleaned and disinfected. Furthermore, all our items are conceived and designed for home use, therefore very functional and very easy to use.
In the event of a malfunction please contact us immediately so that we can arrange an item replacement together as soon as possible.
If the booking of the rented item is made by telephone, the due can be paid directly upon delivery, in cash, to our technician. If the order is instead made independently from the site, it is also possible to make the payment through the major credit cards, PayPal, advance bank transfer and cash on delivery. In case of an extension of the rental period, the difference can be paid at the same time as the withdrawal.
To issue an invoice, valid for the deduction for tax purposes of the entire amount, remember to communicate the tax code to the operator or to enter it during registration.
FAQ RENTAL CARRIAGE
If you ask yourself which wheelchair to choose, consult our guide how to choose the right wheelchair
We have a large wheelchair park, suitable for all needs. To see all the types of wheelchairs available, click here
We have wheelchairs with seats of different sizes, but to rent the wheelchair of the correct size it will be sufficient to indicate the height and weight of the patient when ordering.
A medium-sized wheelchair, suitable for adult patients of medium size (1,75cm x 80Kg), have a maximum overall width of about 70 cm. If your lift has the narrowest door of this size you will need to rent the model of wheelchair for narrow passages
All our wheelchairs can be closed by a simple movement of the seat, so you can easily be loaded in the car and stored at home without taking up space.
Being equipped with elevated armrests, it is possible to bring the patient down from the wheelchair by lifting the two side armrests and sliding it sideways on the seat. This feature is very important because it also allows patients with reduced mobility to use our wheelchairs.
All our wheelchairs can be used indiscriminately for indoor or outdoor environments. In the case of indoor environments, however, the advice we give you is to consider the presence of very narrow rooms, very small doors or lifts and communicate them to our operator, in order to deliver the aid of the right size.
A wheelchair equipped with simple footrests is supplied as standard. On request, however, they can be replaced with leg lift supports, necessary in those cases where the patient needs to keep one of the legs (or both) extended. The accessory has no extra costs.
FAQ MAGNETOTHERAPY RENTAL
Magnetotherapy is a healthy, harmless therapy that does not poison the body. To date, there are no published studies reporting a list of recognized side effects
Magnetotherapy is a therapy that brings its benefits in the medium to long term, especially in the case of applications on large parts of the body, such as the pelvis or the femur. We always recommend therapies with a minimum duration of 20 days for the smallest parts such as the scaphoid, hallux valgus or wrist, but it will also be necessary to reach up to 40 or more days for larger bone fractures and pathologies in phase acute
To carry out a cycle of appropriate sessions of magnetotherapy, it is good to do sessions of no less than 2 consecutive hours, up to a maximum of 8 hours. This information, together with the necessary number of days of therapy, is generally given directly by the doctor who prescribes the device, but if necessary, our technician will give you the appropriate indications.
Absolutely not! During magnetotherapy applications, nothing is ever felt.
Magnetotherapy, emitting electromagnetic fields, is able to treat limbs and parts of the body even if still bandaged, covered with plaster or a brace. Our technician will program the machine with a higher emission power, in order to generate a deeper magnetic field
To run a cycle of magnetotherapy safely and effectively, you need a device for Low frequency CEMP magnetotherapy, which is certified by the Ministry of Health as a medical device, and home-based, so as to turn it on simply with a few clicks
VEM has both current and battery powered devices. Both are low frequency CEMP magnetic therapy devices, but with the difference that the latter can also be used outside the home, guaranteeing an autonomy of up to 3 hours. Contact us for more information about it
VEM only supplies low frequency CEMP devices, certified as Medical Devices by the Ministry of Health, portable and easy to use for the user. The device, programmed according to the type of therapy to be performed, is equipped with the most suitable accessory for the therapy to be performed (radiating band, pair of cap solenoids, mat) and also has two high-power channels in so that in case of need it can be used on two parts of the body at the same time
Although magnetotherapy is a healthy therapy and proof of side effects, it is not recommended for use in case of pregnancy and lactation, juvenile diabetes, acute viral infections, mycosis, in patients with peacemakers or with cardiovascular diseases, in case of patients with ongoing tumor processes, or in case of hyperthyroidism